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Every employee can and does affect culture through their spoken and written communications and their behaviour toward others. Are you aware of how the different communication styles used in your organisation are affecting stakeholders?
The affectors’ offer interpersonal communication skills programs designed to strengthen and give flexibility to people’s communication styles. Programs allow participants to apply interpersonal communication skills to real-life work situations. Participants learn to adapt to different peoples’ communication styles and levels of investment in a situation, to anticipate people’s responses and to become clear on the intent and purpose of any significant interaction or meeting.
We work with clients to bring out the organisational intelligence that exists in their company today. By observing a range of interactions we identify the different communication styles of agents and the interpersonal skills gaps in the organisation. The communication styles of top performing team members are then modelled based on the environment in which they are most effective.
Training programs are designed to address any skills gaps and are delivered to the departments, teams and individuals that are ready to strengthen their skills.
To embed the skills into daily behaviours affectors meet each member of the organisation where they are in their own personal development tailoring the practicing of new skills to the individual’s own preferred learning style, values, beliefs and aspirations. If possible we like to have an informal coffee with every participant before a workshop.
Practical interpersonal skills
The specific skills included in training programs depends on the culture and the performance goals of the organisation as well as the current skill level of employees. Below are some examples of the specific communication skills we are working on with our clients today:
Skill: Access greater resources when collaborating with stakeholders & employees.
Outcome: Become more effective at group problem solving and decision making.
Skill: Enter meetings and presentations with clear intentions & purpose.
Outcome: Build trust with stakeholders & employees.
Skill: Gaining awareness of your own & others’ rational & emotional needs.
Outcome: Higher engagement between employees & stakeholders in all interactions & meetings.
Skill: Strengthen your ability to view events from new multiple perspectives.
Outcome: Navigate through conflict & reach resolution.
Skill: Reduce resistance to changing behaviour.
Outcome: Increase your capacity to learn from & lead others.
Skill: Understand what makes the difference in individual communication styles.
Outcome: Model the most effective communication styles for your organisation so you can continuously create value in all key stakeholder engagements.
Client case studies
Learn new strategies for engaging with stakeholders and collaborating with team members.
Staff developed new ways to manage and sustain energy levels through long periods of high emotional and cognitive pressure.
Develop new ways to communicate with customers using storytelling to create unforgettable experiences.
All BridgeClimb guides strengthened their emotional intelligence and developed a process to track the implementation of new practices and measure their effectiveness through customer feedback channels.
Improve communication between departments and strengthen negotiation skills.
Drive employee engagement with the creative community to help Adobe transform the business model to a subscription service.
Strengthen storytelling skills for more engaging and effective pitching of new business ideas.
Bring the outcomes and KPIs for diverse departments into alignment with an overall vision.
Align cross functional teams around a common vision and purpose as well as increase their ability to solve problems collaboratively.